Delivery & Returns Policy

Delivery Information

The exact delivery dates available for your order will depend on the item purchased, delivery address and time you place the order. You will be shown a list of available services to pick from during the checkout process.

Whilst every effort is made to deliver your items at the fastest times possible, we do not have control over the postal services especially for addresses outside The United Kingdom.

We will provide a tracking number for a posted item (if available), which buyers can use to track item or in correspondence with the postal service.

We will make every effort to dispatch small items within 3-7 working days of payments being cleared (Except for Our Suits Which are all made to order – made to order suits will take 30-35 Days from Date We receive your measurements)

PLEASE NOTE THAT OUR SUITS ARE CAREFULLY HANDMADE TO ORDER AND WILL TAKE 30-35 DAYS FOR PRODUCTION AND DELIVERY. WE WILL DISPATCH BY DHL NEXT DAY AS SOON AS IT’S FINISHED.

 

We’ve made it easier!

If there’s no one at home when we deliver, in most cases we can leave items with a neighbour or in a safe place.

If so, we’ll ask for special delivery instructions during checkout.

We’ll also leave a card to let you know where we’ve left your items.

 

Returns Policy

We do hope that you will be pleased with your purchase.  However, If for any reason you are unhappy with the Products you have received from us, then we will be happy to refund or exchange the same, subject to our Website Refunds & Returns Policy.   Additionally, if upon delivery of the Products you find that they are not those ordered by you or the order is incomplete, or a Product is in a damaged condition when you receive it, please notify us immediately by Email.  If a Product is not as on the Order Confirmation or damaged we will credit or refund your purchase.  In the case of damaged goods, you must retain the damaged Products and all packaging for inspection by us.  Subject to our report on the claimed damage and to these Terms and Conditions we will refund the price you paid for the returned Products within 14 working days of receipt of goods.  We will have no liability to you for any indirect loss.  Please state clearly your dispatch details in all communications to us.

You will not have any right to a refund in respect of any Product purchased on our Site which, through our interactive service, has been put together solely for you at your specific selection unless the Product is faulty or does not meet the specifications of your order. By this, we mean custom made items are not refundable. We will do our best to fix any issues that arise from your custom made item including alterations, adjustments or remakes at absolutely no cost to you.

If you returned any items simply because you have changed your mind (Excluding Custom Made Items), you will have a refund less 10% to cover postage and admin fees.
If an item is returned as a result of a fault from us, you will be entitled to a full refund.
WE WILL NOT REFUND TROUSERS THAT YOU’VE ASKED US TO HEM TO A SPECIFIC LENGTH.
If on a rare occasion, the management decides to refund this, we reserve the right to charge you at least £20 to cover damages.

Though we ship to most countries, customs taxes and duties are the responsibility of the buyer and are dependent on each country’s customs.

We will only make a refund to the original credit card or debit card account used by you to make the online purchase. This could take up to 14 working days and is not within our control.
Legal ownership of the goods will immediately revert to us if we refund any such payment to you.

We have made every effort to display as accurately as possible the colours of our products that appear on our Site.  These cannot be guaranteed to match the colours on your screen.

We will not accept the return of any Products, which have been purchased, from any outlet other than this online Site.

The provisions of this clause do not affect your statutory rights.

 

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